Ministry Of Human Resources And Social Development Introduces Electronic Service For Friendly Settlement Of Labor Disputes

Riyadh: The Ministry of Human Resources and Social Development (MHRSD) has introduced an electronic service aimed at promoting amicable settlement of labor disputes between workers and employers. In the initial phase of considering electronically filed labor dispute petitions, the Ministry emphasized that its electronic service for "Friendly Settlement" enables the resolution of disputes without resorting to litigation. If no resolution is reached within 21 days of the first session, the case will be electronically submitted to the labor courts.

The amicable settlement system aims to bridge differences and facilitate mediation to achieve an agreement that satisfies both parties involved, whenever possible. If no resolution is reached within 21 working days from the first session, the case will be referred to the labor court.

The Ministry has fully automated friendly settlement services through its official website. This includes the electronic submission of cases and the review of case formalities. The system allows plaintiffs and defendants to view case details before the hearing session and facilitates remote reconciliation sessions that are characterized by high governance and the absence of human interference in scheduling appointments.

The Ministry's Friendly Settlement wing specializes in receiving labor dispute lawsuits related to employment contracts, wages, rights, work injuries, compensation, terminations, and disciplinary penalties imposed on workers. Friendly settlement lawsuits can be filed through the Ministry's unified application or website, with proper documentation of proof of identity, nationality, residency, or passport. Additionally, the plaintiff (worker/employer) must provide evidence of the contractual relationship.

This service will be available at the labor office within the jurisdiction of the workplace and the settlement office relevant to the lawsuit. Acknowledgment and approval of the non-malicious nature of the lawsuit are required. If the lawsuit is accepted, text messages and emails will be sent to all parties involved, including details of the hearing date.

If the plaintiff fails to attend, they have the right to reopen the case within 21 working days. In case of the defendant's absence at the first session, their services with the ministry will be suspended, and another session will be scheduled. If the defendant's absence persists, the worker can transfer their services to another employer without the consent of the current employer (the defendant), and the case will be referred to labor courts.

In the event of a settlement, minutes will be drafted and made available for printing through the claims service. If no agreement is reached, the lawsuit will be transferred to the labor courts after the second session. The Ministry of Justice will subsequently determine the dates for the court sessions. The amicable settlement wing will consider the lawsuit closed, and the client can print the report, submitting it via the Najiz system at the Ministry of Justice.

This implementation of an electronic service for friendly settlement of labor disputes underscores the Ministry's commitment to modernize and streamline the dispute resolution process, ensuring fair and efficient outcomes for both workers and employers.